Refund Policy

The "single-recording watermark-free unlock" is a one-time digital product. The watermark-free export is unlocked and delivered immediately upon successful payment. Because the product is consumed at the moment of delivery, this purchase is non-refundable.

1. One-time export is non-refundable

Once payment succeeds and the watermark-free unlock is granted for your recording, the purchase cannot be refunded. Please make sure you intend to unlock before paying.

2. The only exception: charged but not delivered

We will issue a full refund only in these cases:

• Payment succeeded but the server never recognized it, so the watermark-free unlock was never delivered.
• An accidental duplicate charge for the same recording.

These are failed/duplicate deliveries, not dissatisfaction with a delivered product.

3. How to request (exception cases only)

Email support@excalicast.cn and include:

• The email used at checkout.
• The transaction ID from your receipt (looks like txn_01... or ch_...).
• A brief description of the issue.

4. Processing time

• We typically reply within 2 business days.
• Once approved, the refund is returned to your original payment method.
• Funds usually arrive within 5–10 business days, depending on your card issuer.

5. Subscriptions

Pro / Max subscriptions can be cancelled at any time to stop future billing; cancellation takes effect at the end of the current billing cycle. Past subscription periods already billed are not refunded.

6. Contact

For any questions, please contact support@excalicast.cn.